As a Service Delivery Manager at Arvato, you will play a critical role in ensuring client satisfaction by overseeing a team responsible for meeting and exceeding Service Level Agreements (SLAs). You will manage the daily operations of your team, ensuring they have the resources necessary to succeed, while also maintaining strong relations with key clients and internal stakeholders.  YOUR TASKS Lead, hire, train and evaluate a team of Client Service Representatives, ensuring that they are motivated, recognized and coached to deliver high quality service. Develop and maintain strong communication and working relationships with clients, acting as the liaison between client expectations and operational output to meet or exceed SLAs. Manage the operational reporting for each client, including data gathering for invoicing and forecasting monthly volumes. Establish and maintain well-coordinated internal relationships with key decision makers across the organization...

      Salary: Up to £37,000.00 Location: Hams Hall, Birmingham  Hours: 40 hours Monday to Friday   At Arvato, we combine innovation, technology, and operational excellence to deliver seamless logistics and distribution solutions for our global clients. We’re looking for an experienced and commercially minded Service Delivery Manager to join our distribution services team. This role is pivotal in maintaining and developing strong relationships with key clients, ensuring that service delivery meets expectations and drives continuous improvement. As the Service Delivery Manager, you’ll act as the primary operational contact for a portfolio of strategic clients within our distribution network. You’ll ensure that service performance, communication, and customer satisfaction are at the highest level, working cross-functionally with internal operations, supply chain and commercial teams to deliver exceptional results. This role ideal for someone who thrives on...

Technical Service Delivery Manager     As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are met while aligning service delivery with organizational goals.   Job Role Responsibilities (% of Time)   Service Delivery (30%)   Ensure operational service targets and...

Job Description: Service Delivery Manager - MFTS RAF Shawbury Permanent About our team... Airbus Helicopters is the world’s largest helicopter manufacturer and the company’s site at Oxford Airport is Britain’s civil helicopter hub. AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance, CAMO and spares support.  Its in-house engineering capabilities include design, customisation, installation, flight-testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications. AHUK is also the MoD’s chosen provider of helicopters and maintenance for its Defence Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey). Description/Overall purpose of the Job Reporting to: Head of Operations We're looking for a highly experienced and dynamic leader to provide overarching leadership and...

Job Description: Are you passionate about digital topics and interested in working within Airbus Defence & Space Digital as a Windows / Linux Service Delivery Manager? Keen on supporting the full lifecycle of Digital: Bids phase with program Lines Gather and Prioritize requirements Coordinate projects & requests Ensure the right level of Services? You will be part of an Airbus Defence & Space international team implementing and operating Windows and Linux RedHat Operating Systems. As a member of the Server OS team , you will be based in Toulouse, France and responsible for the efficient delivery of Server run operations in France. Your challenges: Monitor the performance of our externalized run supplier (SLAs follow-up, invoices control, security patching level, problem management, continuous improvement, ...) Coordinate technical MFTs in case of a major incident / crisis Budget forecast and follow-up (approx. 3m€) Monitor...

Job Description: Airbus Defence and Space évolue dans un monde en mutation rapide, exigeant agilité et flexibilité pour répondre efficacement aux besoins de l'entreprise. En tant que catalyseur solide et fiable, l'équipe Digital d'Airbus Defence and Space gère aujourd'hui une architecture riche et complexe alliant des environnements sur site (on-premise) et basés sur le cloud. Les notions de haute disponibilité, de temps de réponse et d'automatisation sont une nécessité absolue. L'équipe digitale d'Airbus Defence and Space recherche un(e) Service Delivery Manager - Compute et Virtualisation H/F, dynamique, compétent(e) et motivé(e), prêt(e) à relever tous les défis, basé(e) à Élancourt, France (78). Vous ferez partie d'une PSL (Product & Service Line / Ligne de Produits et Services) au sein de l'organisation Infrastructure IT, qui est en charge de concevoir, construire et exploiter l'infrastructure de calcul (compute) et de virtualisation de l'entreprise. Ce...

Die Bilfinger IT & Digitalization Organisation ist die IT alle Unternehmens-Einheiten der Bilfinger SE weltweit. Die IT berät und betreut ihre Kunden in allen IT und Digitalisierungs-Belangen und entwickelt und betreibt die IT Landschaft des Konzerns und der Regionen. Mit umfangreichen und modernen IT Applikationen und Services sieht sich die Bilfinger IT & Digitalization als Business Enabler für das operative Geschäft. In Deiner Funktion als Service Delivery Manager (m/w/d) bist Du im Wesentlichen mit folgenden Aufgaben betraut: Ende zu Ende Verantwortung von Services innerhalb des SIAM–Systems Du übernimmst federführend das Management der Beziehung zu Service Providern, indem Du bspw. die Zusammenarbeit pflegst oder ein geeignetes Reporting organisierst Du überwachst und steuerst im Tagesgeschäft die notwendigen, umfassenden und übergreifenden Ressourcen und Abläufe. Bei der Qualitätskontrolle der jeweiligen Provider anhand der SLAs...

Area of work: As a Service Delivery Manager within Cyber Protection – Detect & Prevent team, you will be responsible for the end-to-end delivery of security services, ensuring operational excellence, stakeholder satisfaction, and regulatory compliance. You will lead cross-functional coordination, manage vendor relationships, and drive continuous improvement in cyber security areas of Database Activity Monitoring (DAM), Endpoint Detect and Response (EDR), Web Application Firewall (WAF), and other relevant services. Your responsibilities: Service delivery of assigned security services, ensuring timely execution, quality, and compliance. Coordinate and prioritize team activities, ensuring workload balance and alignment with strategic goals. Build and maintain strong relationships with stakeholders across technical, security, and business teams. Monitor and assess service performance, track and report KPIs, and drive continuous improvement initiatives....

  Als IT-Recruiting-Partner bei führenden Unternehmen in ganz Österreich ist smartpoint dataformers auf der Suche nach geeigneten Mitarbeiter:innen für die oben genannte Rolle.   In deiner Mission blühst du auf, denn: Du bist Hauptansprechpartner:in für ausgewählte Kund:innen - für alles rund um ihre IT-Services Du steuerst den laufenden Betrieb, entwickelst Services aktiv weiter und pflegst eine starke, vertrauensvolle Kundenbeziehung Servicequalität, Profitabilität und Kundenzufriedenheit liegen bei dir in besten Händen Du koordinierst interne Teams aus Operations, Technik und Projektmanagement und sorgst für eine reibungslose Zusammenarbeit Du bereitest regelmäßige Service-Reviews und Controlling-Meetings mit den Kund:innen vor, führst sie durch und leitest Verbesserungen ab Durch deine Nähe zu den Kund:innen erkennst du frühzeitig Chancen, entwickelst gemeinsam mit diesen neue Projekte und gestaltest mit unseren Expert:innen innovative IT-Roadmaps Du...

Area of work: As a Service Delivery Manager within Cyber Protection – Detect & Prevent team, you will be responsible for the end-to-end delivery of security services, ensuring operational excellence, stakeholder satisfaction, and regulatory compliance. You will lead cross-functional coordination, manage vendor relationships, and drive continuous improvement in cyber security areas of Data Leakage Protection (DLP), Data Security, and other relevant services. Your responsibilities: Plan the rollout of the security toolsets related to Database Activity Monitoring Managing/monitoring policies to ensure they are effective and meet business requirements Advising projects and application owners on logging policy and taking them through the on-boarding process Documentation, tracking, monitoring, reporting and notification to stakeholders and escalation are central parts of the service delivery Oversee the documentation of the DAM service...

In deiner Mission blühst du auf, denn:   Du überwachst und steuerst die Services gemäß Kundenvereinbarungen und bist eine verlässliche Ansprechperson für Kunden und Stakeholder. Servicequalität, Einhaltung von Service Level Agreements (SLAs) und die kontinuierliche Optimierung der Prozesse liegen in deinem Verantwortungsbereich. Als fachliche Ansprechperson unterstützt du dein Team bei der Lösung von Tickets und fungierst gleichzeitig als Bindeglied zum operativen Level auf Kundenseite. Gemeinsam mit dem Team stellst du sicher, dass alle Dienstleistungen den Kundenanforderungen entsprechen und Störungen schnell behoben werden. Reports zu SLAs, Incidents und Reaktionszeiten bewertest und verwaltest du sorgfältig – und entwickelst daraus langfristige Strategien für eine nachhaltige Servicebereitstellung. Deine Skills? Mehr als interessant:   Abgeschlossenes Studium im Bereich Informatik oder einem verwandten Studiengang sowie mehrjährige...

Your Area of Work The Service Delivery Manager is accountable for the day to day delivery of services to our clients. They will monitor on a weekly basis all cases requests coming from Clients; they will act on a daily basis as the single point of contact for service-related queries where prioritisation and/or escalations, outside of the normal day to day transaction level of interactions, are happening. The SDM is responsible for ensuring all cases are being managed according to the service level agreement and provide the Production team and other internal teams with the relevant guidance and support to manage potential delays in our client escalations. They are responsible for building a relationship of trust with our clients.   Your Responsibilities  Monitor and manage all assigned client queues ensuring service level agreement adherence Provide daily, weekly and monthly rhythm of business with assigned clients Provide clients with golden source metrics usage...

      Ben jij de aangewezen persoon om de kwaliteit van onze dienstverlening op het hoogte niveau te houden en de klant te ontzorgen? Zet jij graag jouw expertise in met betrekking tot IT Service Management? En ben je de verbinder tussen klant en interne organisatie die voor elk probleem een oplossing ziet? Maak jezelf dan klaar om de sprong te wagen naar een groeiende organisatie met ambitie!   Dit ga je doen  In de functie van Service Delivery Manager draait alles om klanttevredenheid. De customer experience staat bij PQR centraal en je bent het gezicht van PQR voor onze klanten. Jij zorgt met de beheerteams voor kwaliteit van de dienstverlening voor je klanten op het hoogste niveau en ontzorgt deze klanten op het gebied van ICT-vraagstukken. Dit houdt in dat je intern en extern de regie voert.  Hierbij ben je de verbinder tussen onder meer sales, projectmanagement, beheerteams en klant. Je bewaakt de Key Performance Indicators die zijn afgesproken met...

Heijen, Venray | Full-time | max €5.137 | Dayshift | Bachelor degree   Are you full-time available as a  Service Delivery (Customer Service) Manager  and would you like to work for a company with the latest innovative solutions in the supply chain?  Together with your 3 teams, you are responsible for the  Service Delivery  department. Your teams are located In Heijen and Venray.    You know better than anyone how to build and motivate a team! Each local Service Delivery team reports into their own supervisor and those 3 supervisors will report directly into you. You will join in the local management team (MT) and report into the Director Account Management and Operations.   What will you do as a Service Delivery Manager at Arvato? As a Service Delivery Manager, you and the teams are responsible for maintaining the relationship with customers, monitoring the agreed Service Levels and...

  メルクと一緒に、あなたの力を発揮しよう！     冒険、限界への挑戦、そして発見に焦がれるあなたへ。あなたの大志を、メルクで羽ばたかせましょう！科学とテクノロジーを駆使したイノベーションに情熱を注ぐメルクのスタッフは世界中で活躍中です。ヘルスケア、生命科学、エレクトロニクスの分野で、メルクのソリューションは人々の暮らしをますます豊かなものにしています。あなたとメルクの力を合わせて、大きな夢を抱きましょう。メルクは、人、顧客、患者、そしてこの地球という惑星が共存する豊かな世界の構築に情熱を注いでいます。このためメルクでは、好奇心にあふれた人材を募集中です。メルクと一緒に、想像を超えた世界を開拓しませんか？     Operating within the Merck Japan IT, this position will be responsible to manage and deliver projects and application portfolio in Marketing & Sales, commercial, sales distribution business operation across all divisions in an innovative, robust and stable way.   This role is expected to build a collaborative partnership with business key users, provide an effective / stable / sound IT landscape to business in M&S domain.  He/She will be the APAC M&S App Tech IT representative in Japan responsible to manage the existing Application portfolio, M&S commercial projects & digitalization opportunities by identifying and executing...

    As a Service Delivery Operations Manager at Arvato, you will play a key role in driving client satisfaction by leading a team focused on meeting and exceeding Service Level Agreements (SLAs). You will oversee daily team operations, ensure resource availability, and maintain strong relationships with clients and internal stakeholders. Additionally, you will collaborate closely with the operations team to align service delivery with client expectations.  YOUR TASKS Lead, hire, train and evaluate a team of Client Service Representatives, ensuring that they are motivated, recognized and coached to deliver high quality service. Develop and maintain strong communication and working relationships with clients, acting as the liaison between client expectations and operational output to meet or exceed SLAs. Manage the operational reporting for each client, including data gathering for on-time delivery performance, monthly volumes, invoicing and volume forecasting....

Op de luchthaven ben jij als Manager  Service Delivery Airport eindverantwoordelijk voor de technische dienstverlening. Jij bent de strategische spil in de operatie, stuurt de serviceorganisatie aan, bewaakt de contractafspraken en zorgt voor een langdurige, sterke klantrelatie. In deze rol stuur je op kwaliteit, efficiëntie en klanttevredenheid. Je krijgt de ruimte om processen te optimaliseren, teams te ontwikkelen en continu te verbeteren. Je neemt beslissingen over operationele en procedurele vraagstukken en schakelt soepel tussen strategisch beleid en dagelijkse uitvoering. Als Manager Service Delivery Airport ben jij dé drijvende kracht achter de technische performance van onze installaties. Jij garandeert voorspellend, preventief en correctief onderhoud en zorgt dat alle operationele en onderhoudsdiensten vlekkeloos worden uitgevoerd, binnen de afgesproken contractvoorwaarden. Jouw werkzaamheden in het kort: Onderhoud & procesoptimalisatie: Je plant en...

      Salary: Up to £37,000.00 Location: Kings Norton Hours: 40 hours per week, Monday to Friday   The Customer Service Delivery Manager is a critical position within our Key Account Management structure that reports into the Key Account Manager. It encompasses a multitude of tasks involved in customer management and operations to ensure the efficient and effective execution of customers' business. The role is responsible for coordinating all activities relating to customer management tasks and ensuring proper execution in key responsibilities and deliverables. Your tasks Overseeing the daily operational performance and KPI achievement for your customer includes: Managing inbound/outbound deliveries, returns, and the transfer of related information back to customers and resolving any related issues. Lead and/or support internal and external weekly sync meetings and drive completion of relevant actions Manage the preparation and implementation of...

Job Description: Start date: September 2026 Location: Airbus Defence & Space Newport Duration: 5 years University: Swansea University Degree: BSc (Hons) Applied Business Management Application: We love your interest in joining Airbus! There is no limit on the number of positions you can apply for. However, please be aware that you can only progress in the selection process for one position at a time . We recommend reviewing all available opportunities and applying to those that best match your experience and aspirations. Application closing date: We encourage you to apply early to avoid missing out on this opportunity! Please note we will close adverts as soon as we receive sufficient applications. Benefits: Salary: £23,000 37 hours per week //  Half day Fridays! // 25 days holiday plus bank holidays // Pension // Success share // Plus many more flexible benefits! *subject to completing full hours...

Job Description: Job Description and Tasks Key Responsibilities: SOC Coordinator & Service Delivery Manager Define and Drive SOC Strategy: Develop and implement the overarching SOC strategy, ensuring technical coherence across all tools and processes, while strictly adhering to regulatory compliance requirements. Oversee Tool Deployment and Management: Define, select, and manage the deployment of critical SOC tools, including SIEM, SOAR, ticketing systems, and alert management platforms. You'll also refine associated processes and workflows for security incidents. Establish End-to-End SOC Processes: Design and implement comprehensive SOC processes for everything from initial notification to incident escalation, ensuring clarity and efficiency. Stakeholder Relationship Management: Foster strong relationships between security teams and external stakeholders, taking a lead role in coordinating security operations, especially during critical incidents or crisis...